Customer Service Center
Need help buying jewelry online? We're here to help you every step of the way. Get answers to your questions quickly via chat, email or phone. Our self-serve jewelry guide
is also a great place to gain knowledge about the jewelry you're interested in.
Chat with Us
Chat online with us whenever you see "Live Chat" in the lower left corner of the website.
Call 1-877-569-5957. We'd love to hear from you from 8AM to 5PM [Pacific Time] Monday through Friday.
Don't like the phone? Email Joy Jewelers 24/7. We usually reply the same day! [Monday-Saturday] to all inquiries.
Track My Order
Track orders 24/7 on our order status page. This page is updated every day.
Start here for an in-depth guide to shopping with us. Learn about our manufacturing lead times, payment options, shipping, taxes, warranties and much more.
Frequently Asked Questions by Category
Have a question about our products? Read answers to commonly asked questions.
ArtCarved®, Balfour®, or Celebrations of Life™ Products:
Questions about Repair, Resizing, or Warranty Services call: 1-800-531-5055 (6AM-3PM PST)
Gold Lance® or Jostens® Products:
Questions about Repair, Resizing, or Warranty Services call: 1-800-252-5777 (6AM-3PM PST)
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