Customer Service Center
Chat with Us
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Chat online with us whenever you see "Live Chat" in the lower left corner of the website.
Call Us
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Call 1-877-569-5957. We'd love to hear from you from 9AM to 5PM [Pacific Time] Monday through Friday.
Email Us
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Don't like the phone? Email Joy Jewelers 24/7. We usually reply the same day! [Monday-Saturday] to all inquiries.
Returns
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We stand behind the quality of the jewelry we sell. Learn about our no-hassle returns and exchanges
Track My Order
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Track orders 24/7 on our order status page. This page is updated every day.
Ordering Guide
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Start here for an in-depth guide to shopping with us. Learn about our manufacturing lead times, payment options, shipping, taxes, warranties and much more.
Frequently Asked Questions by Category
ArtCarved®, Balfour®, or Celebrations of Life™ Products:
Questions about Repair, Resizing, or Warranty Services call: 1-800-531-5055 (6AM-3PM PST)
Gold Lance® or Jostens® Products:
Questions about Repair, Resizing, or Warranty Services call: 1-800-252-5777 (6AM-3PM PST)