Returns and Refund Policy

Extended Holiday Returns! If you are not completely satisfied with your purchase, you can return it for a refund. Items shipped by Joy Jewelers between November 1, 2017 and December 24th, 2017 may be returned until January 31, 2018 for a refund subject to the conditions below. Gift recipients who return an item will receive an in-store credit that can be used towards any item on Items shipped on December 26, 2017 and after may be returned within 30 days of your receiving the item.

Return Policy:

  • You must have a RAN# in order to return an item.
    Please contact us via our online customer service page to obtain a Return Authorization Number (RAN#).
  • Returns must be in original package and in NEW, saleable, unworn condition.
  • Returns must be made within 30 days from the date the item was delivered and must be accompanied by a copy of this packing slip, along with your RAN#.
  • There are no restocking fees at Joy Jewelers.
  • You are responsible for any shipping and handling charges incurred. We can only refund shipping costs if the return is a result of our error or defective merchandise.


The following items may not be returned unless received damaged. These items are made to order and cannot be returned.

  • Price-matched items
  • Clearance items
  • Mother's rings and pendants with engraved names
  • Military and class rings with custom wording around the stone
  • Cobalt, gold, platinum, silver, titanium or tungsten rings with engraving
  • Religious medals and pendants with engraving
  • Medical jewelry with engraving
  • Watches with engraving

Additional Questions?

Do you have further questions that aren't answered here? Please email us.

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