Returns & Exchanges Policy

Extended Holiday Returns! Shop with confidence. All items purchased between November 11, 2022 & December 25, 2022 are returnable until January 25, 2023 subject to the conditions below. Gift recipients who return an item will receive an in-store credit that can be used towards any item on All purchases made after December 25, 2022 are subject to the Standard Return Policy, and may be returned within 30 days of your receiving the item.

Return Policy:

  • You must have a Return Authorization Number (RAN) in order to return an item.
    Please contact us via our online customer service page to obtain a Return Authorization Number.
  • Returns must be in original package and in NEW, saleable, unworn condition.
  • Returns must be made within 30 days from the date the item was delivered. Returns received after this date will be rejected.
  • There are no restocking fees at Joy Jewelers.
  • You are responsible for any shipping and handling charges incurred. We can only refund shipping costs if the return is a result of our error or defective merchandise.
  • We apply refunds to the original tender with which returned items were purchased [examples include: credit card, debit card, Affirm or PayPal]


The following items may not be returned unless received damaged. These items are made to order and cannot be returned.

  • Price-matched items
  • Clearance items
  • Mother's rings and pendants with engraved names
  • Cobalt, gold, platinum, silver, titanium or tungsten jewelry with custom engraving
  • Religious medals and pendants with custom engraving
  • Medical jewelry with custom engraving
  • Watches with custom engraving

Additional Questions?

Do you have further questions that aren't answered here? Please email us.

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