Customer Service

Live Chat

Chat online with us whenever you see LIVE CHAT in the upper right hand corner of the website. Click on the icon to start a chat.

Call Us: 1-877-569-5957

We'd love to speak with you! Call us 8AM to 5PM [Pacific Time] Monday through Friday.

Email Us

Don't like the phone? Email Joy Jewelers 24/7. We usually reply the same day! [Monday-Friday] to all inquiries. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.

Track My Order

Track orders 24/7 on our order status page. This page is updated every day.

Ordering Guide

Start here for an in-depth guide to shopping with us. Learn about our 30-day return policy, manufacturing lead times, payment options, shipping policy and much more.

Frequently Asked Questions by Category

ArtCarved®, Balfour®, or Celebrations of Life™ Products:

Questions about Repair, Resizing, or Warranty Services call: 1-800-531-5055 (6AM-3PM PST)

Gold Lance® or Jostens® Products:

Questions about Repair, Resizing, or Warranty Services call: 1-800-252-5777 (6AM-3PM PST)

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