Customer Service Center

Need help buying jewelry online? We're here to help you every step of the way.

Chat with Us

Chat with Us

Chat online with us whenever you see "Live Chat" in the lower right corner of the website.

Call Us

Call Us

Call 1-877-569-5957. We'd love to hear from you from 8AM to 5PM [Pacific Time] Monday through Friday.

Email Us

Email Us

Don't like the phone? Email Joy Jewelers 24/7. We usually reply the same day! [Monday-Friday] to all inquiries.

Returns

Returns

We stand behind the quality of our jewelry. Learn about returns and exchanges

Track My Order

Track My Order

Track orders 24/7 on our order status page. This page is updated every day.

Ordering Guide

Ordering Guide

Start here for an in-depth guide to shopping with us. Learn about our manufacturing lead times, payment options, shipping, taxes, warranties and much more.

Frequently Asked Questions by Category

ArtCarved®, Balfour®, or Celebrations of Life™ Products:

Questions about Repair, Resizing, or Warranty Services call: 1-800-531-5055 (6AM-3PM PST)

Gold Lance® or Jostens® Products:

Questions about Repair, Resizing, or Warranty Services call: 1-800-252-5777 (6AM-3PM PST)

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Accepted Credit Cards: Visa, Mastercard, American Express, Discover