Chat online with us whenever you see LIVE CHAT in the upper right hand corner of the website. Click on the icon to start a chat.
Call Us: 1-877-569-5957
We'd love to speak with you! Call us 8AM to 5PM [Pacific Time] Monday through Friday.
Don't like the phone? Email Joy Jewelers 24/7. We usually reply the same day! [Monday-Friday] to all inquiries. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.
Track My Order
Track orders 24/7 on our order status page. This page is updated every day.
Start here for an in-depth guide to shopping with us. Learn about our 30-day return policy, manufacturing lead times, payment options, shipping policy and much more.
Frequently Asked Questions by Category
ArtCarved®, Balfour®, or Celebrations of Life™ Products:
Questions about Repair, Resizing, or Warranty Services call: 1-800-531-5055 (6AM-3PM PST)
Gold Lance® or Jostens® Products:
Questions about Repair, Resizing, or Warranty Services call: 1-800-252-5777 (6AM-3PM PST)