Joy Jewelers Shop Joyfully!

30-Day Returns and Refund Policy

If you are not completely satisfied with your purchase, please return it within 30 days of the day you receive it. Your satisfaction is our #1 priority. Joy Jewelers will replace a gift with another selection or refund the credit card used for its purchase.

Return Policy:

  • You must have a RAN# in order to return an item.
    Please contact us via our online customer service page to obtain a Return Authorization Number (RAN#).
  • Returns must be in original package and in NEW, saleable, unworn condition.
  • Returns must be made within 30 days of purchase and must be accompanied by a copy of this packing slip, along with your RAN#. Joy Jewelers does not accept returns after the 30th day item was received. All returns received after the 30th day will be sent back to the customer.
  • Restocking fees: For each item priced less than $100, there is a $5.00 restocking fee for all returns or exchanges that are not due to manufacturer error. For items priced $100 or more, there is a $15 restocking fee for all returns or exchanges that are not due to manufacturer error. Exceptions: 10% re-stocking fee for diamond rings, 10% re-stocking fee for moissanite rings, 20% re-stocking fee for camouflage rings with inlays, 20% re-stocking fee for titanium rings with inlays.
  • You are responsible for any shipping and handling charges incurred. We can only refund shipping costs if the return is a result of our error or defective merchandise.


The following items may not be returned unless received damaged. These items are made to order and cannot be returned.

  • Price-matched items
  • Clearance items
  • Mother's rings and pendants with engraved names
  • Military and class rings with custom wording around the stone
  • Cobalt, gold, platinum, silver, titanium or tungsten rings with engraving
  • Religious medals and pendants with engraving
  • Medical jewelry with engraving
  • Watches with engraving

Additional Questions?

Do you have further questions that aren't answered here? Please email us.

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