How To Order

Checkout Errors

Here are some helpful suggestions if you receive one of the following error messages when you check out:

"The CSC/CVN (Card Security Code/Card Verification Number) Code you have provided does not match the code on your credit card."

If you receive this error, please ensure there are no typos or spaces in the code. This is required for fraud prevention and for your protection.

"The billing address zip code you provided does not match the zip code on your credit card account."

If you receive this message after you have attempted to submit your order, you may want to check the following:

  1. Verify that your billing address on your credit card bill is EXACTLY the same as you have entered. Check for typos or misspellings with your name, street address, city, state, and zip code.
  2. Call your issuing bank to ensure that your bank has recently updated their online transaction database. In some cases, the address they have entered into their online address verification system is outdated.
  3. You may want to try an old address, because in some cases, it takes awhile for banks to update their information. Addresses up to two years old can be authorized successfully.

** Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 2 - 4 business days depending on your issuing bank. Please contact your bank for further questions.

"There was a problem connecting to the credit card authorization service. Please try back at another time."

On rare occasions, the issuing bank verification system or our partner online verification system is down. At these times, no authorizations or transactions can be processed. Please note that these outages can last for a few minutes to an hour. No authorizations or holds on your funds will be processed and nothing will be charged to your card. If this occurs, please call us toll-free 1-877-JOY-JWLR [1-877-569-5957].

Need more help? contact us

Dimensions

jewelry dimensions chart
Please note, depending on your screen size, image size may be enlarged or reduced. Please refer to diagram above for proportional information only.

QUARTER dimensions:
24.26mm - diameter
1.75mm - thickness

NICKEL dimensions:
21.21mm - diameter
1.95mm - thickness

PENNY dimensions:
19.05mm - diameter
1.55mm - thickness

DIME dimensions:
17.91mm - diameter
1.35mm - thickness

Millimeters
Inches
1.6mm = 1/16"
2.4mm = 3/32"
3.2mm = 1/8"
6.4mm = 1/4"
9.5mm = 3/8"
12.8mm = 1/2"
15.9mm = 5/8"
19.1mm = 3/4"
22.3mm = 7/8"
25.4mm = 1"

Manufacturing Lead Times

Many of the jewelry items we sell are in stock and ship within 1 business day. However, some jewelry is made to order, requires sizing, or assembly before shipment. The estimated "ships in" time is posted for each product we sell. The "ships in" time refers to the time it takes for the jewelry to be made to order, inspected for quality, packed and prepared for shipment.

Payment Options

Credit Cards & Check Cards

We currently accept Visa, Mastercard, Discover, American Express and check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above. You may safely enter your entire credit card number via our secure server, which encrypts all submitted information. Sorry, we do not accept COD.

Pay with Affirm®

Shop our website and choose Affirm® to pay for it over time and get your purchase right away. Affirm will automatically deduct the payments from your checking account and you will receive your order once it's paid in full. For more information, please visit Affirm

Pay with a Money Order

Please make money order payable to Joy Jewelers.

All money orders require TWO WEEKS additional processing.

Please use the online ordering system and select "pay by money order" when you checkout. You will receive an email receipt with instructions for mailing payment. DO NOT SEND CASH. Joy Jewelers is not responsible for payments lost in transit.

Pay with PayPal®

We are pleased to accept PayPal®. Select the PayPal® payment option when you check out, and follow the directions. You will be redirected to PayPal.com. Be sure to return to the Joy Jewelers' website to print your receipt.

Pricing Disclaimer

Despite our efforts, a small number of the items on our web site may be incorrectly priced. If a product is listed at the wrong price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Joy Jewelers retains the right to refuse or cancel any orders placed for such product listed at the incorrect price.

If an item's correct price is lower than our listed price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our listed price, we will cancel your order and notify you of the price error and order cancellation. You may, of course, purchase the item at the correct price.

How To Redeem a Promo Code

Despite our efforts, a small number of the items on our web site may be incorrectly priced. If a product is listed at the wrong price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Joy Jewelers retains the right to refuse or cancel any orders placed for such product listed at the incorrect price.

If an item's correct price is lower than our listed price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our listed price, we will cancel your order and notify you of the price error and order cancellation. You may, of course, purchase the item at the correct price.

Repairs

If your jewelry requires repair, please submit your inquiry via email and we'll reply within 1-2 business days. Many of the items we sell have generous manufacturer warranties.

Security

We use high-grade, 256-bit encryption Secure Sockets Layer [SSL] protocol for all online transactions. All customer information is encrypted and transmitted. securely to us.

If you are unable to establish a secure connection, you may be accessing the Internet behind a firewall or through a proxy server. Please contact your Internet Service Provider or System Administrator.

Our website is hosted in a state of the art data center in the United States. This data center offers 24/7 N+1 redundant environmental controls, as well as 24-hour monitoring via closed circuit television, and additional stringent physical security with card and biometric readers. The facility also has a UPS backup power system in case of an emergency and, in the event of an extended power failure, diesel generators allow for a combined capacity of 12 megawatts. Critical redundancy is provided by multiple major bandwidth providers and multiple Gigabit Ethernet circuits. This location also boasts three carrier entry points, for additional levels of redundancy and reliability.

Shipping

Free Shipping on Orders Over $99

Offer only applies to delivery to U.S. street addresses in the continental United States. Offer exclude shipments to other countries, U.S. territories, and APO/FPO addresses. This promotional offer may be modified or terminated at any time without notice. This offer cannot be applied to prior purchases.

All orders are shipped via Federal Express, United Parcel Service or US Postal Service, First Class Insured.

Please allow one to two business days expected delivery time, plus manufacturing and processing time. All orders are subject to credit and address verification. For your protection, all FedEx and UPS shipments require a customer signature upon delivery.

Canadian customers: We ship many, but not all items to Canada. Check the product detail page for availability. All prices are listed in US dollars. You may be charged a duty, please consult with your local customs office for further details. If a duty is applicable, it is your responsibility to pay it.

Taxes & Duties

California Sales Tax

We MUST charge 7.25% sales tax to all California residents. If your billing address is in California, you will be charged sales tax. We do not charge sales tax to customers with billing addresses outside California.

Canadian Taxes & Duties

Jewelry imported to Canada is subject to the Goods and Services tax [GST] of 6%. We do not collect this tax on behalf of the Canadian Border Services Agency [CBSA]. Our Canadian customers must pay this tax and any other applicable fees [customs duties, taxes and custom brokerage fees] when jewelry is received. All such taxes, duties and fees are the sole responsibility of our Canadian customers.

For more information, please visit this website: Canadian Border Services Agency

Warranty

Warranty terms vary by product. Please submit your warranty inquiry via email, or visit these links for specific warranty information from these manufacturers.

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Accepted Credit Cards: Visa, Mastercard, American Express, Discover