| Mother's Rings FAQ Last updated November 30, 2007 |
The most frequently asked questions are answered here.
PAYMENT OPTIONS
Q: Can I pay in installments?
A: We regret that we cannot offer credit or layaway plans for the purchase of mother's rings.
Q: What payments do you accept?
A: Paying by Credit Card
We currently accept Visa, Mastercard, Discover, and American Express cards. You may
safely enter your entire credit card number via our secure server, which encrypts
all submitted information.
Paying by Check Card
If you're paying with a Visa Check Card, or MasterMoney Card enter it as if it was a regular credit card.
Joy Jewelers does not currently support the Verified by Visa program. You can still use your Visa credit card as payment for an order, but you won't be asked to enter your Verified by Visa password.
Paying with PayPal®
We accept PayPal® payments. Please follow the instructions on the check-out page to pay using PayPal®. All payments
are subject to verification.
Paying with a Money Order
We are delighted to accept your money order made payable to Joy Jewelers. WE CANNOT ACCEPT PERSONAL CHECKS. Please use the
online ordering system and select "pay by money order" when you checkout. You will receive an email
receipt with instructions for mailing payment. DO NOT SEND CASH. All money orders require up to
5 business days additional processing. Joy Jewelers is not responsible for payments lost in transit. All
money orders must clear BEFORE the order is processed.
Paying with Google Checkout®
We accept Google Checkout® payments. Please follow the instructions on the check-out page to pay using Google Checkout®. All payments
are subject to verification.
ABOUT THE RINGS
Q. How do I figure out my ring size?
A: We strongly suggest that you visit a local professional jeweler and
have the finger sized. If this is a gift for a loved one, we suggest taking a ring that
you know fits them, and have it sized by a professional jeweler. We also have a ring sizing chart
available online that you may use to determine your ring size.
Click here to view the ring sizing tool.
Q: How big are the rings and pendants?
A: Every ring and pendant is enlarged for viewing details. The actual size
is noted for each style once you choose the number of stones. Please note,
sizes vary. Listed sizes are for size 6.
Q: I need to make a change to a ring I just ordered. Is this possible?
A: If you ordered within the last 24 hours, we can make any change you require. However, if the ring has
already entered our manufacturing stage, you must CANCEL the order and place a NEW order.
Q: I lost my ring. Can you replace it?
A: If you purchased the ring through JoyJewelers.com, we have your order information on file. We can manufacture a new ring accordingly.
Contact us for more details so we may make payment arrangements with you.
Q. Can you engrave on the inside of the ring?
A: No, we do not provide that service and do not recommend engraving
on the interior of the rings. We offer rings with cast names on the top only.
Q. How many characters may each name be?
A: This varies by style. A character is any letter, number, symbol or space.
| Close To My Heart pendant, Mother's Devotion, Mother's Swirl, Mother's Trinity |
8 characters |
|
| Ava,
Bijou,
Bundle of Joy,
Carousel of Love Pin or Pendant,
Cherish,
Chloe,
Delightful Hearts,
Endless Love,
Faithful,
Heart's Embrace,
Kisses,
Loving Promise,
Metropolitan,
One Heart,
Palacious,
Reverie,
Ribbons of Love Ring,
Ribbons of Love Necklace,
Songs of Life,
Splendor,
Trilogie,
Unforgettable,
Uno,
Valentine |
10 characters
|
|
| Amour, Bella, Clara, Destiny, Duet, Engaging, Iridescence, Luminous, Stunning |
12 characters |
|
| Irresistible |
14 characters |
|
| Exhilarating, Glamorous, Sophisticate |
21 characters on each side of the shank, 12 characters on each side of the stones |
ABOUT METAL TYPES
Q: Are the rings available in white and yellow gold?
A: All of our mother's rings and pendants are available
in both white and yellow gold, 10kt or 14kt.
Q: What's the difference between 10kt and 14kt gold?
A: 24Kt gold is pure but too soft to use, so it is mixed with other metals
to strengthen it. 18Kt is 75% pure. It is the European standard. 14Kt is the most
popular choice in the U.S.; however, 10Kt is an affordable, beautiful alternative.
There is a noticeable difference in gold color between our 10Kt and 14Kt yellow gold
rings. White gold is the quality of 10Kt or 14Kt mixed with different metals to make it silver-colored.
Q: How much nickel is in your mother's rings?
A: White gold mother's rings contain trace amounts of nickel. A 10k white gold ring has approximately 11.75% nickel in it.
A 14k white gold has approximately 11% nickel in it. Nickel is used to give the gold alloy a white color. No nickel is used
in yellow gold rings.
ABOUT THE STONES
Q: What is the difference between genuine and simulated stones?
A: Simulated stones are stones that are made of a material
other than what it is attempting to copy. Cubic zirconium, lab grown corundum,
lab grown spinel and glass are common materials used to simulate gemstones. There is a
NOTICEABLE difference between simulated and genuine stones.
Q: How big are the stones on the mother's rings and pendants?
A: Please view the our stone size chart, it lists
stone sizes for each style.
Q. How many stones can a mother's ring hold?
A: Each mother's ring style has a different maximum. Here are the ring styles that hold the most stones.
We regret that we do not sell mother's rings that contain more than eight stones.
EIGHT STONES: Style 303 Family Circle
SEVEN STONES WITH BIRTHSTONES:
- Style 300 Classic Marquise
- Style 301 Togetherness
- Style 304 Timeless Marquise
- Style 306 Mother's Dreams
- Style 308 Braided Love
- Style 309 Fleur de la Mere
- Style 310 Fond Wishes
- Style 311 Embracing Diamonds
- Style 317 Cabaret
SEVEN STONES WITH BIRTHSTONES AND NAMES:
- Style 035 Ribbons of Love Ring
- Style 036 Splendor Ring
Q: May I order larger stones for a particular mother's ring style?
A: Each mother's ring and pendant is designed to hold a specific stone size and shape. We
cannot order larger nor smaller stones than those listed.
Q: Why can't I order pearl or opal for my birthstone?
A: We regret that none of our mother's rings offer pearl nor opal.
Pearl is not available due to its shape and high cost. Alexandrite is a
recognized alternative to pearl. Opal is not available.
Q. Can you set stones that I provide?
A: We regret that we cannot set stones provided by customers. Our factories provide all
stones, to ensure consistency in quality and color.
Q: May I add stones or names to my mother's ring as my family grows?
A: Yes! You may add stones to any mother's ring for a remake fee of $40, plus a return shipping & handling fee of
$20, plus the cost of the stones.
MANUFACTURING & SHIPPING TIMES
Q: When should I expect the jewelry?
A:
This depends on the style you purchased. Mother's rings and pendants with cast names require between three to four weeks for manufacturing.
The "Celebrations Of Life" mother's rings with stone personalization require two to three weeks. The rest of
the ring styles with stone personalization require only two to three business days.
The shipping method you choose for the ring determines the delivery time. We offer Next-day delivery, 2nd Day Delivery, and Ground Delivery (3 to 7 days). As soon
as the ring ships, you will receive a shipping confirmation at the email address you provided for the purchase.
Q: How is the jewelry sent?
A: In the U.S.A., all rings are sent via Federal Express or United Parcel Service. Packages require
signature confirmation -- you or an authorized person must sign for the package for it to be released.
For APO and FPO addresses, rings are sent U.S. Postal Service, First Class Insured.
Q: The jewelry isn't here and it's been more than four weeks. What can I do?
A: Please contact us immediately by email or
by phone toll-free: 877-569-5957, 10am-6pm [Pacific Time] Monday-Friday.
SERVICE & RE-SIZING
Q: The stone fell out of my ring. What can I do?
A: If you purchased the ring through JoyJewelers.com, you can send it back to us for service. Labor costs and market value
of the replacement stone and a $15 return shipping fee will apply.
Contact us via the customer service page to obtain a Return Authorization Number (RAN#). You must have a RAN# in order to return an item.
Q: My ring doesn't fit me anymore. How much is re-sizing?
A: Sizing is $40.00 on all mother's rings. Please note return shipping is an additional $20.00.
Q: I don't like the stones anymore in my mother's ring. What are my options?
A: You can send it in for servicing. The fee is $40 for each stone change. Please note
return shipping & handling is an additional $20.00
REPAIRS
How do I send a ring in for repair?
A: Please contact us via email via the customer service page to obtain a Return Authorization Number (RAN#). You must have a RAN# in order to return an item. You are responsible for any return shipping and handling charges incurred.
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RETURNS
What is your return policy?
A: Review our 30-day returns policy here
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ADDITIONAL QUESTIONS?
Do you have further questions that aren't answered here? Please
send email to help@joyjewelers.com
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